Hourly business support
Help with a fault, a staff request or a small change to your existing systems, remote or on site, with the work and the charge agreed first. No managed IT contract needed.
Scope
- Workstation faults and repair advice
- Printer, email and application problems
- Account setup and access changes you authorize
- Software configuration and updates
Remote sessions need your permission each time, and you can watch the screen. Hardware faults and cabling need a visit.
Charges
A free triage call first, to understand the issue and arrange the next step. It does not include repair work or an extended remote session.
Business support has a $220 two-hour minimum, covering diagnosis and up to two hours of approved work, remote or on site. Further approved time is $110 an hour. Parts and licenses are quoted separately. Agreed after-hours or rush work adds a flat $85.
Existing service agreements follow their own scope and rates. See the pricing page.
Ongoing care
Managed IT covers recurring tasks and support under a monthly agreement. Monitoring and routine maintenance are not included with an hourly job.
New installations, migrations and larger changes are quoted as projects. See the business IT overview. Software purchases and renewals have their own licensing page.
Response targets
Appointment times and any urgent work are confirmed with you. Managed clients use the contact process and response targets in their agreement. Those targets describe when we reply, not when a fault is resolved.
Next step
Tell us what is wrong and which machine, or call +1 (573) 691-8012 and ask for Calum.