Our approach
I run George & Co Systems, so you deal with me directly from the quote to the finished job. We look after the networks, servers and systems small businesses run on, and do computer repair and installations for homes. Every job is quoted in writing before it starts.
Records
We keep a record of your setup and of previous work, so support starts from what we already know. If a job needs another specialist, we discuss that with you first. We keep the client list small enough to serve properly.
Documentation and handover
Every site we manage has a written setup guide: devices, network, backups and the changes made. The documentation, the accounts and the hardware we supplied stay with you. When an engagement ends we hand over the records and the admin logins on a process agreed with you.
Security
Security is part of the setup and the ongoing maintenance: updates, access controls and backup testing suited to your systems. If a cyber-insurance questionnaire has landed on your desk, the check is half an hour, remote and free, and you get a one-page list of what passes and what does not.
Where we work
We work in Jefferson City and Cole County, Missouri, and in Columbus, Bexley and Franklin County, Ohio. Remote support covers the quick things. Networks, servers and cabling are physical work, and plenty of problems only make sense once you are standing in the room. When the job needs someone on site, we come to you.
Homes
We started in homes and still do them: WiFi planned around the rooms you use, cameras that record to a recorder in the house, lighting and audio that work without the internet. The habits are the same as the business work: neat cabling, clean wall plates, the same equipment we would put in an office. Equipment we supply is itemized on the quote and yours to keep.
Recommendations
We quote the equipment or support we recommend and say why, before you decide. If a settings change will do instead of a replacement, we say so, even when it means less work for us. You can start with a single job. Ongoing support is optional and has an agreed scope. See pricing.
What we use ourselves
What we recommend is what we use. Our own phones run on the hosted phone system we sell. Our passwords live in a vault we host. Our servers back up to the same system our clients use, with an off-site copy your office cannot delete and a weekly automated restore test. The phone system is one of the case studies.
Next step
Call +1 (573) 691-8012 and ask for Calum, or send a note. If the job is not one I should take on, I will say so and point you to someone who should.