Terms & Conditions
Last updated: August 2026
These terms govern technology installation, support, and managed services provided by George & Co Systems Ltd to clients in Columbus, Bexley, and Franklin County, Ohio.
Services
All work is carried out to a professional standard by George & Co Systems Ltd personnel. Subcontracting does not occur without prior written consent.
Scope of Work and Changes
The scope of any engagement is defined by the written proposal or quote you accept. If these terms and a signed proposal conflict, the proposal controls for that engagement. Work outside the agreed scope is handled as a change order: we describe the change, its cost, and its effect on the timeline in writing (email is fine), and we start once you approve it.
Quotes and Payment
All quotes are valid for 30 days from issue. Payment terms are net 14 days from invoice unless otherwise agreed. A deposit may be required for projects exceeding $500. Quoted prices exclude taxes; applicable sales tax is added to invoices where the law requires it.
Non-Payment
If an account is overdue, we may pause scheduled work and suspend ongoing services after giving you written notice, and resume once the account is brought current. Suspension does not waive amounts owed.
Cancellations and Site Access
If you need to cancel or move a scheduled visit, please tell us at least one business day in advance. A visit canceled with less notice, or where we cannot get access on arrival, may be billed. For on-site work you agree to provide safe access to the premises and to the equipment, accounts, and information the work reasonably requires.
Backups
Unless a backup service is part of your engagement with us, you are responsible for backing up your data before we work on your systems. We take reasonable care, but work on computers, servers, and networks always carries some risk to data, and we cannot recover data that was never backed up.
Your Accounts Stay Yours
Credentials, cloud tenants, domain names, licenses, and accounts we create or manage for you belong to you, not to us. If our engagement ends, we will hand over documentation, administrative credentials, and control of those accounts in an orderly way, and we will not withhold them.
Third-Party Subscriptions
Software subscriptions and cloud services we set up on your behalf are owned by you and billed to you unless we agree otherwise in writing. Those services are governed by their providers' terms, and we are not responsible for their price changes, outages, or discontinuation.
Warranty
Installation workmanship is warranted for 12 months. Hardware warranties are provided by the manufacturer and passed through to the client. We will assist with warranty claims as part of our service.
Returns
Hardware and supplies we sell are returnable only to the extent our supplier or the manufacturer accepts the return. Special-order and opened consumable items often cannot be returned. Ask before ordering if returnability matters for your purchase.
Response Times
Any response times we state, on this site or in a proposal, are targets within our business hours, not guarantees, unless a signed agreement explicitly states a guaranteed service level.
Regulated Work
We perform work only where we are licensed and permitted to do so. Work that requires a licensed trade, such as line-voltage electrical work, is referred to or performed by an appropriately licensed professional.
Liability
Our total liability for any claim is limited to the amount you paid us for the services giving rise to the claim in the twelve months prior. We are not liable for consequential losses arising from equipment failure or service interruption beyond our reasonable control.
Governing Law
These terms are governed by the laws of the State of Ohio.