Support that actually supports your team.
Remote and on-site support for Columbus offices, from someone who's honest about what's fixable and what should just be replaced.
What we cover
- Workstation setup, troubleshooting, and repair-or-replace calls
- Printer and peripheral problems: drivers, queues, scan-to-email, and the jams nobody can find
- Email support for your users, whether your mail lives on Microsoft 365 or your own Exchange server
- User onboarding and offboarding: accounts created, devices set up, and access removed the day someone leaves
- Software and OS support, updates, and the "it worked yesterday" problems
- Remote or on-site, whichever the problem needs
How remote support works
Most issues don't need a visit. We use remote support tooling that lets us see your screen and fix the problem while you watch, with your permission, session by session. Retainer clients get an agent installed so we can jump on a machine the moment they call. Everything we do on a device, you can see happening.
When it does need hands on hardware, we're local, so on-site isn't a special occasion.
Response targets
New inquiries get a reply within one business day. Retainer and managed clients get a same-business-day response target during business hours, from the person who already knows their setup.
We keep track of your devices as we support them, so lifecycle advice comes from real criteria: whether the vendor still supports the machine, whether it's eligible for current OS and security updates, warranty status, failure history, and what it costs you when it's down.
When Full Service makes more sense
Hourly support suits offices that mostly run fine and occasionally need a hand. If you're calling every month, or you want monitoring, patching, and hardware planning handled without asking, our Full Service plan covers all of it under one monthly arrangement, and usually costs less than reacting to problems ever does.
Pricing
- On-demand support, billed hourly, with the rate quoted up front in writing
- Priority retainer: proactive check-ins, a direct line to us, and first call on our time
Managed clients on a Full Service plan receive tech support as part of their monthly arrangement. For everyone else, we quote directly. Call or email and we'll put a number in writing.
Need support?
Retainer clients get a direct number. New clients heard within one business day.