Printer help
Offline printers, failed print jobs, drivers, scanning and setup, fixed remotely where the fault allows and at the house where it doesn't. You can also buy HP ink and toner from us, delivered.
Faults we fix
- A new printer out of the box, connected to your network and to the computers and phones you want to use with it
- The printer that worked until it didn't, and now shows offline on one machine and fine on another
- Print jobs that queue up and never come out
- Drivers that broke after a Windows or macOS update
- Scanning straight to email or a shared folder, so nobody walks a USB stick around
- Printing from an iPhone, iPad or Android phone
We don't repair printer mechanisms. If a jam, feed problem or faded print turns out to be a worn roller or a failed print head, we say so and tell you whether a part or a replacement makes more sense.
Wireless printing
Repeated dropouts usually come from network settings or from how the computer finds the printer. We check the connection, drivers and print queue before recommending any hardware, and give the printer a fixed network address so it stops disappearing.
If the printer drops out because the WiFi is weak where it sits, that is a coverage problem, not a printer problem. See home WiFi and networking.
Inkjet running costs
Cheap inkjets are sold below cost and earn it back on cartridges. A printer you rarely use costs more in dried cartridges than in paper.
We do the math with you: what a set of cartridges costs, how often you buy them, and what you print in a year. For homes that print occasionally, a black-and-white laser printer is cheaper over three years and doesn't dry up. For homes printing photos, it is a different answer. If the current printer is fine, we fix it and leave it alone.
If replacing is the right call, we'll tell you what to buy and what to skip. You can buy it yourself or ask us for a quote. The advice is the same either way.
Ink and toner
Households can buy HP ink and toner from us, delivered. The cartridges are genuine HP, from the same supply we use for offices. We are an HP Amplify Business Partner for print hardware and supplies. Send the printer model and we'll say which cartridge it takes, with a standing reorder if you want one.
Office printing is a separate service: HP printers and toner supplied and quoted like for like. See HP printers and toner.
Pricing
A diagnostic first, then a written quote for the fix. Nothing starts until you approve it. Rates are on the pricing page.
Driver and queue problems are usually handled remotely. Anything involving the network or the hardware is quicker at the house. If the printer is one of several things bothering you, see home tech support.
Next step
Tell us the make and model and what it is doing, or call +1 (573) 691-8012 and ask for Calum.