• $85 diagnostic (residential). We look at the problem, remote, on site, or by collecting the device, and give you a written quote for the fix. Work starts once you approve that quote. If it isn't worth fixing, we say so and the $85 is all you spend.
• $220 two-hour minimum (business). Covers the call-out, diagnosis, and up to two hours of repair work. Parts and licenses are quoted separately.
• Hourly work. Residential work is $85 per hour after the diagnostic. Business work is $110 per hour beyond the two-hour minimum, remote or on site. We bill only for time you approved.
• $85 surcharge for after-hours or agreed rush work. One flat addition, not a multiplier.

Existing service agreements follow their agreed rates.

Installations and projects, like whole-home WiFi, cameras or an office network, are quoted in writing after a free project assessment. Monthly arrangements for business clients are on the managed IT page.

Monthly support and quoted projects

For recurring maintenance and staff support, managed IT sets out the covered systems, work, support hours and monthly charge. Hardware, licenses and projects are separate unless the agreement includes them. Equipment we supply is itemized on the quote and yours to keep.